Simply Equestrian – Returns

When buying from Simply Equestrian as a consumer you are covered under the Consumer Contracts Regulations which means you can change your mind for up to 14 working days after you have received your products (providing the products are unused, have not been opened and remain in their original packaging).

There are certain items however which cannot be returned; we do not offer exchanges or refunds on:

• used horse bits (a bit is deemed as used the minute it is put into a horses mouth)
• underwear
• used or dirty items
• bespoke items including riding hats, jackets and other personalised items
• please note riding helmets received back without protective packaging (bubble wrap / peanuts within the box) and an outer box) will be refused and returned to you at your own cost as the safety of the helmet cannot be guaranteed

Faulty Goods

If your goods have been damaged in transit, are defective, incorrectly advertised, or not what you ordered

Please notify us of any issues with your order as soon as possible.

Your consumer rights allow you to return your goods to us within 30 days of the date you received them should the item present a fault.

Please contact us the issue with your order; our team will provide a returns reference and will generate you a free-of-charge returns label.  Please do not send faulty goods back using any other postage service as we cannot reimburse your postage costs.

We will issue a full refund or a replacement at no additional cost within 30 days of the goods being returned to ; after this time frame, we can only offer to replace or repair the item/s.

Unwanted items

Providing the products are unused and sealed in their original packaging, you can arrange to return them to us. Please be aware that you are responsible for the postage costs, insurance of goods and obtaining proof of postage.  Goods must be returned within 30 days of you receiving them to make them eligible for a refund. Goods received outside of this time bracket will not be eligible for a refund.  In the interest of hygiene, we will not handle used, dirty or worn goods; these will be stored for a period of 30 days giving you time to arrange for them to be collected. After this period, if goods have not been collected, they will be disposed of.

When will I get my refund

Once we receive the returned products, we will examine the goods within 2 working days to ensure they are covered under our returns policy. Once the condition has been assessed, a refund will be processed back to the credit, debit card or Paypal account you used to make the original purchase. We cannot refund a card/account which has not been used to make the original purchase. Under the Consumer Contracts Regulations, refunds must take place within 14 days of the original order., We endeavour to refund your card/account within two working days of evaluation of the products but cant be responsible for the timescale your bank returns the funds to your payment method.

If you want to exchange the product

Please return your items with a  note to say your name address and order number. Clearly state the size and colour requirements for your new order. Please note, all exchange orders accumulate a carriage charge of £3.95  for UK Mainland which must be paid by the customer.

Return address

Simply Equestrain

35 the knoll

Tansley

Matlock

Derbyshire

DE4 5FP